24/7 Support

Casino SupportIt is necessary for a successful and popular casino to provide support whenever players need it and Silversands Casino just does that, with a friendly and professional support team being readily available 24/7 365 days a year for all casino related queries.

The support team can be accessed online, via email or telephone.

TOLL FREE 24 HRS SUPPORT: 0 8000 SANDS / 0800 980752


To save you time, Silversands Casino has prepared a FAQ of their most frequently asked questions.

Do I have to pay to register to play?

There are no costs involved in registering at Silversands Casino. Irrespective of whether you want to register to play with real cash or simply for fun, there is no cost element attached to the actual registration process and downloading the software is also free.

Do I have to play with real money?

All players have the choice whether to play with real money or to enjoy the casino for fun only.

You can be rest assured about the safety and security of your information when you register online with Silversands Casino. If you have any concerns regarding security, please feel free to contact Customer Support 24/7.

What types of casino games are available to play?

Silversands Casino offers various games such as Slots, as well as Table Games and Speciality Games like Blackjack, Red Dog, Baccarat, Video Poker, and Roulette to name only a few.  They are constantly adding more games to their repertoire which you will be notified of by email when any new games are added to the casino.  You can also enjoy the casino on your mobile device.

What is the process regarding payouts?

The banking page on the Silversands Casino site has all the information you need regarding payouts. Please be aware of timelines for doing so, which can take up to 72 hours depending on when you initiate the withdraw request.  Also transfers between banks themselves take anywhere between 48 to 72 hours or longer.

Is downloading the casino software difficult?

Downloading and installing the Silversands Casino software is very easy and just takes minutes to do so! Click here to download the software, and you will be good to go.

Do I need to download the software every time I want to play?

The the download and registration process in a one time event – you download on to your computer or mobile device ONCE, and you can play the Silversands Casino games whenever you wish without further download.

What do I do if  I forget my login information?

In case that happens, remember that the login screen has a link for you to request a password to be sent to you. Or if you prefer, you can email Support with your Full Name, and the login problem that you are facing and they will be happy to assist you.

What if I have a problem logging in?

In all likelihood, this would only be if you are entering your Account Number or Password incorrectly. If so, Silversands Casino would urge you to double check and then enter these details correctly.  If the problem persists, please contact support.

What happens if I lose my internet connection during play?

It will all depend on whether or not your bet was actually processed by the server when you lost your connection. There is no need to worry – if your bet had been resolved, then you will see your new balance in your account, as per the way the bet went. If it had not been resolved, the incomplete bet will be visible to you when you login again, giving you the opportunity to finish what you had started.

What about the safety of my credit card information?

You can be assured about the safety of your credit card details; in fact E-cash Company Surefire Commerce takes it upon itself to ensure that all such details remain completely secure with no unwarranted leakage at any stage.

I am not sure what do do as my bonus amounts are not being credited to my account automatically

Usually, logging out and then logging back in should resolve this issue (which is extremely rare).  Please feel free to address any discrepancies with the support team if you believe you are liable for a bonus or two.

What is my comp balance?

Your comp balance is an additional incentive you receive for playing at Silversands Casino. Every Euro that you bet at Silversands adds to your comp balance. The VIP Players Club or even the cashier will help you redeem your comp balance once you have accumulated it sufficiently. Typically, every 500 comp points redeemed will lead to 1 Euro being credited to your account.

What are coupons?

Coupons offered by Silversands Casino are similar to vouchers; you can use them at the cashiers to claim bonuses on your deposits. These coupons are of various kinds and can offer fixed amount benefits, percentage benefits, or perhaps offer free altogether. Remember that while playing you can only use each coupon once per player. Also, when it comes to deposit bonus coupons, they need to be inserted prior to depositing funds.

These are most of the common questions Silversands Casino are asked most often.  You are always free to ask them any other questions you may have. Their responses will be most helpful and timely if you include your full name in the message, along with a detailed description of the problem you are facing or the query that you have.

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